Salons & Spas
Salons & Spas: Don't Let Your Booking Page Become a Lawsuit
Online booking tools and service menus are the most common ADA violation sources for salon and spa websites. Find out where yours stands — free.
Why salons & spas get targeted
The salon and spa industry has moved heavily toward online booking — which is great for convenience but creates new accessibility liability. Third-party booking widgets (Booksy, Vagaro, StyleSeat, Square Appointments) vary widely in their accessibility, and the business embedding them is still legally responsible for the experience on their site. Service menus published as images or PDFs add another common violation layer.
What's typically broken on salons & spas sites
- Third-party booking widgets that don't support keyboard navigation or screen readers
- Service menus and price lists published as images with no text alternative
- Contact and inquiry forms with placeholder text used as labels (disappears when typing starts)
- Instagram feed embeds with no alt text on any images
Related reading
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Pally is a diagnostic and educational tool. It is not a substitute for legal advice or a certification of legal compliance.