Healthcare
Healthcare Websites Are Under Growing ADA Scrutiny
Patient portals, appointment booking, and telehealth flows are increasingly targeted for accessibility violations. Find out where your practice stands — free.
Why healthcare get targeted
Healthcare websites carry a specific legal weight: the patients who most need accessible digital access — people with visual impairments, motor disabilities, cognitive conditions — are also disproportionately likely to be seeking medical care. When a patient can't book an appointment, access their records, or use a telehealth portal because of accessibility barriers, that's a textbook ADA violation. Regulators and plaintiff attorneys both know it.
What's typically broken on healthcare sites
- Appointment booking forms with unlabeled fields and no keyboard navigation
- Patient portals that don't work with screen readers
- PDFs (intake forms, after-visit summaries) that aren't tagged for accessibility
- Low contrast text in clinical content areas where readability is critical
Related reading
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Pally is a diagnostic and educational tool. It is not a substitute for legal advice or a certification of legal compliance.